FREQUENTLY ASKED QUESTIONS

For all trips, meet us by our Jet Adventures trailer on the South Pier opposite the RNLI Lowestoft Shop. The exact meeting address is South Pier, Royal Plain, Lowestoft, Suffolk, NR33 0AE. What3Words: ///dragon.surely.fries. See our Know Before You Go page for full information on getting to us.

The easiest way is to book online via our easy to use system powered by CaptainBook. However, we can take bookings over the phone (call 0800 118 4126), plus answer any queries you have. We can also amend existing bookings over the phone. Please be patient when you call – we may be at sea! Before 10 am is usually the best time.

Any spaces on the day will be displayed at the entrance to Heritage Quay on the South Pier. We do recommend booking in advance but can take walk ins on the day using contactless payment if we have spaces.

Please give us a call (0800 118 4126) and we’ll see what we can do. If you know you cannot make it on the day or may be late, please let us know as soon as possible. Please be aware we can only wait a limited amount of time due to other passengers, tides and other scheduled trips throughout the day.

Trips are always subject to sea and weather conditions, with passenger safety and comfort as our priority. As a general guide, wave heights of around 1.5m or above are typically unsuitable for operating and may result in cancellation.

If a trip is cancelled, we will contact you as soon as possible and offer a full refund, an alternative date, or where appropriate a suitable alternative trip with an adjusted price. Some experiences such as harbour and river tours can usually operate in most conditions, though all trips remain subject to operational safety requirements.

Short answer, YES! However this depends entirely on the weather! However, for any trip that is at sea (Coastal Sightseeing, Seal Watching) you will most likely get wet and are advised to dress accordingly. This is normally through unintentional wave spray. Even on a hot summers day, the wind chill can be surprisingly cold so we advise that you still wrap up and have layers ready to go. Be sure to check the weather on the day including “feel like” temperature as well as actual temperature to aid you in deciding how much to layer up. Nobody has ever said that they wished they hadn’t added that extra layer!

Shearwater (our boat) is insured to travel at a speed no greater than 25 Knots (Approx 29 MPH) when taking passengers. This is the speed we aim to make when at sea, weather dependant. Whilst in the confines of the Port of Lowestoft, we are limited by speed limits to 4 Knots (Approx 4.6 MPH) and even slower when we are near marine wildlife or other boat users.

Seasickness can affect anyone, even if you have never experienced it before. If you are concerned that you may feel unwell, we strongly recommend taking a suitable seasickness medication before the trip, following the manufacturer’s instructions. It is generally more effective when taken before you go to sea rather than once you start feeling unwell.

Our crew are experienced in helping passengers who feel seasick, but taking precautions beforehand is always recommended.

Yes. We operate throughout the year.

Our trips run in every season, although availability may vary depending on weather conditions, daylight hours, and scheduled maintenance. We recommend booking in advance, especially during busier periods.

If you’re unsure whether we’re operating on a particular date, just get in touch and we’ll be happy to help.

No. We do not have or hire out jet skis.

Jet Adventures operates high performance jet boat experiences only. Our trips take place aboard our jet powered boat with one of our experienced skippers. We do not offer jet ski hire or jet ski experiences.

We provide lifejackets as part of your booking fee and it is a safety requirement that you wear them (including special sizes for children). Our friendly and knowledgeable crew will aid you in fitting these and ensure you know how to use them in the unlikely event that you need it!

With previous trips, we are often very lucky and get to see hundreds of seals at Scroby Sands. Whilst we of course cannot guarantee this, even at high water so far we have seen seals on every trip, numbers mainly varying depending on the state of the tide and the time of year. They are very friendly and will often swim quite close to the boat! If you’re lucky we sometimes see seals when travelling along the coastline!

Unfortunately, we do not have any toilet facilities for customers to use and advise you to find alternative facilities before boarding. The closest toilets are at East Point Pavilion, which you will probably pass when walking to the meeting point.

Absolutely, we’ll encourage you to take as many photos and videos as your heart desires and we will ensure you get ample photo opportunities! We normally discourage people from taking photos whilst we’re moving at speed so that you don’t risk losing your phone or camera overboard and we can’t accept responsibility for any losses or damaged equipment. All cameras etc must be secured to yourself.

Waterproofs are included as part of your booking fee. They aren’t fashion items but practical!

Yes! We do charge £5 to cover the hire of a dog bouyancy aid. We will restrict numbers of dogs on board to maintain comfort and space for all passengers. We can recommend East Point Paws who will look after your dog during your holiday if there are activities that you want to do. They would need to meet you and your dog before the day!

We will happily store bags/other possessions in our trailer for the trip duration, free of charge, however, we can accept no responsibility for lost, stolen or damaged property. Alternatively, we do have a small amount of dry storage space on the boat. No large / bulky items or luggage can be brought onto the boat for safety reasons and space constraints.

We cannot carry babies or toddlers, or any child who weighs less than 15kg – approx 4 years old. All passengers will have their own seat and must be able to use the handholds.

Absolutely, please view our Jet Boat Experience page, a custom private experience where you can take the controls or our Private / Charters page for any other requirements. Any group booking/charter will be accompanied by our friendly and knowledgeable crew. In the case of diving trips, your own dive master is required.

Reception can be hit and miss, however as we don’t travel far from land, reception is generally still accessible. This will vary from network to network and we cannot guarantee anything. We would discourage making or receiving any phone calls so as not to disrupt other passengers and so that you don’t miss all the sights! If on a seal trip we would ask that your phone remains on silent so that we don’t disturb them.

Absolutely, if you have any worries or concerns please call us and we can talk things through with you. Our friendly and knowledgeable crew members will be able to assist you onto the boat with a number of safe methods of boarding. We generally require people to be able kneel down and/or sit down so we can aid you into the boat. If in doubt, just ask us!

We are pleased to offer 5% off all trips for holders of a valid Blue Light Card or Defence Discount Card, as a small thank you for the important work you do.

To receive your discount code, please email us at info@jetadventures.co.uk.

For sea going trips, we cannot carry anyone who has decreased bone strength, a history of back or spine conditions or who cannot effectively brace themselves during turns or impacts. We recommend you consult your Doctor prior to joining us if you have any concerns. For anything else, give us a call and we will discuss with you.

Unfortunately, we cannot carry any pregnant ladies on seagoing trips due to our Safety Policy and Insurance. Pregnant ladies can however join us for river / harbour trips.

We reserve the right to refuse boarding or remove any passenger who appears to be under the influence of alcohol or drugs, or whose behaviour is considered unsafe or likely to put themselves, other passengers, or crew at risk. This is in line with the skipper’s legal responsibility for the safety of the vessel and all persons onboard.

Unfortunately, we cannot carry anyone under the age of 4, with a minimum weight of 15kg required due to our lifejacket requirements. Anyone under the age of 16 needs to be accompanied by a responsible adult. There is no maximum age, however, we cannot carry anyone who has decreased bone strength, a history of back or spine conditions or who cannot effectively brace themselves during turns or impacts. If your mobility is restricted you may want to come and see us before booking or speak to your Doctor to ensure that you can board and disembark safely.